Product Warranty:
At jordex.shop, we stand by the quality of our products. We offer a length of warranty, 1-year, 2-year, limited warranty on all eligible products. This warranty covers defects in materials and workmanship under normal use and service.Warranty Details:The warranty period begins from the date of purchase.To be eligible for warranty service, you must provide proof of purchase.The warranty is valid for the original purchaser only and is non-transferable.Warranty coverage may vary depending on the product. Please refer to the product’s specific warranty details for more information.
Exclusions:This warranty does not cover:Normal wear and tearDamage due to improper use, mishandling, or neglectModifications or alterations to the productDamage caused by accidents, natural disasters, or other external factors
Claiming Warranty:If you believe your product is eligible for warranty service, please contact our customer support team at support@jordex.shop. Be sure to include your order number, a description of the issue, and any relevant photos.Resolution:Upon receiving your warranty claim, we will assess the issue and determine if it falls within the scope of the warranty. If your claim is approved, we will provide a resolution, which may include repair, replacement, or refund, depending on the circumstances.Contact Us:If you have any questions or require further information regarding our warranty policies, please don’t hesitate to reach out to us through our Contact Us page or by emailing support@jordex.shop.